SHIPPING AND RETURN POLICY

Shipping Policy
Thank you for choosing Venus Bioceuticals Pvt Ltd (VBPL) for your online shopping needs. We are committed to providing you with a seamless shopping experience, including reliable and timely shipping. Please take a moment to review our shipping policy to understand how we handle the shipping of your orders.

Serviceable Areas:
Currently, we ship across India through our logistic partners. However, some of pin codes might not be covered which shall be communicated to you before the order placement through our website.

Shipping Methods and Timeframes:
We offer multiple shipping methods to cater to your preferences across India. Our estimated delivery timeframes are as follows:

  • Standard Shipping: [3-5] business days (varying based on location)
  • Express Shipping: [2-3] business days (varying based on location)

Please note that delivery times may be longer during peak seasons, holidays, or unforeseen circumstances.

Shipping Charges:
Shipping charges are calculated based on the shipping method selected and the total order value. Orders above ₹500 are eligible for free standard shipping.

Order Processing Time:
Orders are typically processed within 24 hours hours from the time of order placement. This includes order verification, packing, and handover to the carrier.

Tracking Information:
Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your shipment. Please allow a brief period for the tracking information to become available.

Address Accuracy:
To ensure timely delivery, please provide accurate and complete shipping addresses. We will not be responsible for delays or additional charges arising from incorrect addresses.

Delivery Attempts and Re-Delivery:
Our carriers will make multiple delivery attempts. If a delivery is unsuccessful, a notice will be left with further instructions. We offer 2 re-delivery attempts, and after that, the package may be returned to us.

Undeliverable Packages:
If a package is deemed undeliverable, we will contact you to resolve the issue. Undeliverable packages may be subject to return shipping fees.

Delivery Confirmation and Signature:
Some orders may require a recipient's signature upon delivery to ensure secure receipt. Please ensure someone is available to sign for the package.

International Shipping:
We currently offer international shipping to select countries. Please note that customs duties, taxes, and import fees may apply and are the responsibility of the recipient.

Packaging:
We take utmost care in packaging your items to ensure they arrive in excellent condition.

Customer Support:
For any shipping-related inquiries or concerns, please reach out to our customer support team at cU1a86rG5eS8@3Qh43eCGrY7b8Lo2KsRNt1YrXCa2B.CPiMGn1H. We strive to respond to all inquiries within 24 hours.

Returns and Exchanges:
What are the steps to return or replace the ordered products?

  • Step 1
    Raise a return/ replacement request within 7 days from the date of delivery, if you’ve received wrong or expired product(s).
  • Step 2
    Give us 2 working days to review your return request.
  • Step 3
    After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
  • Step 4
    In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, either to your original payment method used during the order placement or to your bank account in case of Cash on Deliver.
  • Step 5
    After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.

Under what conditions can I return/ replace my product?

  • Wrong product delivered
  • Expired product delivered
  • Damaged product delivered – Physical damage/ tampered product or packaging
  • Incomplete order - missing products

Under what conditions return/ replacement requests will not be accepted?

  • Opened / used / altered products.
  • Original packaging (mono cartons, labels, etc.) missing.

How are returns processed?
Once you request to return a product, a pick up is organised for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.

Can I cancel my order?
You can cancel order from CANCEL button from order details page under My account section. You just need to give reason for cancellation, and leave rest on us.

**VBPL reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.

Note: Orders can be only cancelled till the status is “Ready to Ship”.

How will I receive the refund for my cancelled or returned product?
In case of prepaid orders, money will be returned to the bank account/credit/debit card or where the payment was made from within 7 business working days. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund.

How long does it take to receive a refund for a cancelled order or returned product?
We will process your refund within 7 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 2 weeks after the return has been picked up.

Can I return part of my order?
Yes. You can return any products that are eligible for returns within 7 days of delivery.

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